Interpersonal Communication Courses

For a more comprehensive description of our courses, download the Write Wise Instructional Design and Course Guide.

Interpersonal communication seems to challenge many workplaces. Whether we communicate over distances or collaborate during face-to-face meetings, Write Wise Communications offers courses to untangle the complexities and streamline productivity.

Business Acumen

This presentation explains the dos and don’ts for creating an effective business image. The course covers appearance, approach and acumen, helping make the best first impression.

Business Etiquette Workshop

This course describes basic business etiquette and covers situations business professionals encounter in the workplace. The client can customize the content by choosing from the following topics, based on their needs:

• Networking

• Interactions with Customers or Clients

• Correspondence

• Workplace Interactions

• Dining

• International

Conflict Management

Any time we work with people, conflict can arise. Sometimes it stems from misunderstanding, other times outside issues cause problems. Successful organizations perceive conflict as an opportunity. This course gives participants tools for recognizing, avoiding and solving conflict in the workplace.

Includes one hour job shadowing with two key participants to gather examples for classroom use.

Delivering Difficult Messages with Finesse

We all encounter difficult situations in the workplace. This advanced communication course blends written and interpersonal skills for all audiences, but particularly managers and supervisors. Participants will learn how to present thoughts clearly, logically, appropriately and persuasively.

Participants will also learn how to align with the audience by adjusting the terms, examples, and comparisons they use.

Gossip and Gaslighting: Leadership Lessons to Address Manipulation in the Workplace

Do You Ever Feel Like You Work on an Episode of Survivor? The backstabbing, the alliances, the lying, the gossip, the manipulation, it can all be too much sometimes.

Manipulation is sneaky and subtle, and it can wreck relationships and trust in the workplace. Sometimes people mean well. Other times they’re deliberate and diabolical.

This session shares how to recognize five unproductive manipulative behaviors and research-based dysfunctional cycles. We’ll also analyze causes and effects of gossip and gaslighting. Next, we will practice replacing unproductive behaviors with five productive alternatives to improve work relationships.

Managing Resistant or Negative Audiences

While presenting information, sometimes we encounter unexpected behaviors. Audiences can resist our information, react negatively or just annoy us with heckling. This course helps people turn around situations to create positive outcomes.

Meeting Facilitation Basics

This course helps leaders run effective meetings with finesse and positive results. Content includes time management, pace, agendas, brainstorming and effective human interaction strategies.

Project Management 101

Have you ever organized an event, implemented a new program or launched a new product?  These situations have one thing in common: project management skills.  Project Management 101 provides participants with basic skills including: planning, scheduling, delegating, budgeting, implementing and managing.  This course is geared toward new project managers with limited experience.